Refund Policy

• Cancel or reschedule at least 24 hours before the appointment: full deposit refund to the original payment method, or a rebooking credit if the customer chooses it.
• Cancel within 24 hours: one rebooking credit for the deposit amount, usable with the same merchant within 30 days, unless the merchant grants a refund for an emergency.
• No-show: the deposit is not refundable by default. A merchant may grant a documented exception.
• Merchant cancellation, inability to provide the service, or material change to the agreed service: full deposit refund to the original payment method, or a rebooking credit only if the customer chooses it.

The merchant providing the service is responsible for deciding and honouring a service refund. Book My Hands records the booking policy and may help route a request, but a refund is complete only when the payment provider confirms it. When a merchant cancellation requires a refund, the merchant should issue or initiate it within 2 business days. Payment-provider processing may take longer.

A verified duplicate or unauthorised platform payment will be reversed or refunded. We aim to resolve it within 5 business days unless the payment provider requires more time.

A merchant may cancel a monthly or annual subscription at any time. Access continues to the end of the paid term. We do not provide a pro-rated refund for unused subscription time except for a duplicate or unauthorised charge, a material billing error by Book My Hands, or where applicable law requires it.

For a booking or service refund, contact the merchant using the booking confirmation. For a Book My Hands platform, subscription, or payment issue, send the account or booking reference, the issue, and the requested remedy to [email protected]. We aim to acknowledge requests within 2 business days and seek resolution within 14 calendar days.